Acceleratusx Innovations Private Limited ("we," "us," or "our") owns globalcartz. Providing a seamless shopping experience is our top priority. We understand that circumstances may lead to order cancellations. This policy outlines our cancellation process to ensure clarity and ease. 

Eligibility 

Cancellation eligibility varies. Orders already processed or shipped may not be canceled. Custom or personalized items may have different criteria. Check your order status in your account dashboard or contact customer support for eligibility. 

Timeframe 

You can cancel orders within a specified window after placing them. Orders processed or shipped may no longer be eligible. Review your order status in your account dashboard for the cancellation window. Note: peak seasons or promotions may have different timeframes. 

Cancellation Procedure 

To cancel, log in to your account, go to 'Order History,' and select 'Cancel' for the relevant order. Follow the prompts to complete the process. For assistance, contact customer support. Cancellations must be within the specified timeframe and before processing or shipping. 

Refund Process 

Refunds for eligible cancellations are processed promptly using the original payment method. For concerns or inquiries, contact customer support. 

Exceptions 

Personalized or customized items may not be canceled once production starts. Processed, packaged, or shipped orders may not be canceled. Special promotions or limited-edition items may have different policies. Review product details before ordering. 

Legal Disclaimer 

Our cancellation policy is subject to change without notice. We strive for accuracy but cannot guarantee error-free information. By using our website, you waive claims from reliance on our website information, including the cancellation policy. We may refuse or cancel orders at our discretion. The website information prevails in case of discrepancies. 

Contact Information 

For questions or concerns, contact us at acceleratusxpvtltd@gmail.com.